FAQ
How much will my order cost?
Prices will vary depending on a number of factors including quantity, print method, size, material etc.
Due to the varying nature and the wide range of products we offer at Smartprint, all prices are provided by quotation.
We strive to provide quotes within 24 – 48 hours from the time of initial enquiry. Click here to request a quote
I am supplying my own artwork, what files do I send?
Ideally, images and designs should be supplied at the correct size or as large as possible, with the fonts outlined.
We prefer that the files be saved and supplied in any of the following file formats:
- PDF (Portable Document Format)
- TIFF (Tagged Image File Format)
- EPS (Encapsulated PostScript)
- PSD (Adobe Photoshop document)
- AI (Adobe Illustrator document)
- High-Resolution JPEG (300 DPI)
Please do not supply the following file types, as we can not open them:
- doc, docx (Word)
- xls, xlsx (Excel)
- ppt, pptx (PowerPoint)
- fh (Freehand)
- cdr (Corel Draw)
- pub (Publisher)
How long will my order take?
Turnaround time will vary depending on the quantity and items orders. Typically, all orders are completed within 10-15 working days from the time of artwork approval.
However, if your items are needed urgently or required by a certain date, please speak to our team and we will strive to meet your deadlines.
Can I see what my order will look like before it is completed?
Yes, our team of designers will send you a ‘mock-up’ of the artwork design before the item/s are decorated or printed.
Approval at this stage is necessary for the process to continue.
Can I see a sample product before making a decision?
In most cases, our showroom will have a similar product to the item being ordered or a sample can be requested from our suppliers for a small fee.
If the sample item becomes part of your final order, this fee is deducted from the final invoice.
These samples are undecorated – printed samples of your order are usually not possible.
I only want a few shirts printed - can you do this?
Yes, we are able to print on just one shirt if needed.
For small quantities of shirts, we use a printing technique called DTF Printing.
DTF printing involves printing designs onto a special film, which is then transferred onto various fabrics and materials.
Can I provide my own clothing / material to be printed?
Yes, we are happy to print on supplied shirts and materials. Our supplied garment policy requires these items to be unworn and made from a quality material.
To guarantee a quality print on your supplied clothing or material, the item/s must be viewed by a member of the Smartprint Team prior to the order being placed.
What materials can you print on?
We can print on almost any materials – vinyl, acrylic, metal, leather, cotton, polyester etc.
We have a long list of trusted suppliers from which we source various quality materials.
However, if you wish to supply your own, the stock must be viewed by a member of the Smartprint team before we can guarantee a quality print.
How can I tell what size garment to order?
All our clothing suppliers provide a sizing chart for each stock item.
Most items will be very similar to the sizes you wear in your day-to-day clothing but we advise to check with the sizing chart provided.
Alternatively, our Smartprint Showroom has a wide range of shirt sizes and style samples to try on.
Can I have my order posted to me?
Yes, we are happy to arrange postage or freight of your items. Please let us know your preferred method of shipping or courier company.
If you do not hold an account with a courier company, we will use our preferred courier service and charge the freight to the final invoice.
I can't find what I'm looking for . . .
The list of items we can print is endless! If you can’t find what you are looking for on our website, call our friendly team today.
We can print on almost anything!
